Warranty & Returns

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5 YEAR WARRANTY POLICY 

We offer exchanges/replacements on defective products for up to five years.  We are serious about keeping our wonderful customers happy for the long term.  As long as we still offering your original purchase on this website, we will happily replace your failing product.  If we no longer have the same item, we can provide a similar product or a store credit.  In order for us to help you please shoot us an email about the defect and what your desired outcome is.

Include your name and order # and confirm your mailing address

Send all warranty request info to:  joel@docartisan.com

 

REFUND

• Refunds are provided on brand new items within 7 days of purchase.
• Once we receive the package, please allow our Returns Department 24-48hrs to process the return. (You are responsible to ship the item back)
• You will then be emailed to confirm we have received the item and submitted a refund to your original payment method
• Please note refunds can take 2-5 business days to be processed by your financial institution