We ship out our goods from Anacortes, WA. Please allow for up to 2 days for your order to be prepared for shipment but will try our best to ship as soon as possible. Buying FedEx 2 day does not mean your order will arrive in 2 days from the time you order. It means once your order has shipped, it will be handed to FedEx for 2 Day shipping. We are not responsible for 3rd party shipping delays.
We ship out of Anacortes, WA. and use UPS, USPS, FedEx and DHL shipping services. Please use our shipping calculator to determine your options.
Doc Artisan however, does not collect/pay duties or tariffs on international shipments. You may incur additional charges from your home country when the product arrives.
One Year Warranty: Every product we make is guaranteed for one year or we replace it. 30 day free refund from date of purchase, must be in new condition.
We process returns within 48 hours Monday-Friday.
Please contact us in the "chat with us" box in the lower right right corner of our home page or email us at email@example.com. We will respond within in 24 hours Monday-Friday to resolve your issue.
All returns are subject to a restocking fee of $10 or 20% of the total order value, whichever is greater.
This fee is used to cover shipping and handling fees, inspecting and repackaging the product, as well as any loss in value that may occur during delivery or return.
Original shipping fees are also non-refundable
The above deductions are NOT applicable under the following circumstances:
- The item received is not the same as described in the listing
- Your item was damaged or defective
- Missing parts
- The wrong item was sent
Basically there are two steps to caring for your leather case. Cleaning and conditioning. For the first step we recommend a solid cleaning agent like thisas it will help remove dirt, stains, and oils while opening up the pores in the leather. Once you have gone through the steps of removing the grime from your case you will want to use a conditioner like this. The leather conditioner will keep your leather soft and prevent pre-mature drying.
No, we do not cover import duties and customs fees. It is your responsibility to pay those fees which are levied based on the laws of the country into which the products are being shipped to.
Doc Artisan is also not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
Feel free to shoot us an email at firstname.lastname@example.org.